Category Archives: Marketing best practices

Is this really a reason not to crowd-source?

Interesting article here in Mashable about Pepsi’s attempts to crowd-source their Superbowl commercial. Just because Pepsi chose to feature in some way (I don’t know how prominently) the Doritos/Communion Wafer submission — a submission that offended Catholic groups — doesn’t mean we should throw the crowd-sourcing baby out with the bathwater. The outcome should not be a judgement on the value of crowd-sourcing.

When a large, savvy, and well-funded brand such as Pepsi chooses to walk on the wild side, and undertake crowd-sourcing, or social media “stunts” of any sort — they have to take responsibility for their actions. Perhaps “someone” should have thought this through. “Hmm, I love this commercial. It’s fun. Irreverent. But, well, might offend some. Should we feature it?”
Crowd-sourcing is exciting. It helps brands think in a new way about their brand. They get to see how people out there in the real world think about them. It shakes things up. I say, bring it on! But be judicial. Know that there will be submissions and content that may not reflect your brand’s values. In which case, it’s “thanks, love it, but no thanks.”

Top 5 mobile advertising trends to watch

Life at Loopt is a blast. For those of you that know me, mobile is the only thing I talk about these days. Interesting article in Mashable today — top 5 advertising trends to watch:

  1. SMS continues to grow and be important
  2. Experimentation with rich media
  3. Mobile sites vs mobile apps (personally I think these will merge to some extent in interesting ways; Apps will incorporate more and more HTML pages that look like App pages; just need to solve performance issues and you can bypass the whole App submission tango when you want to release new stuff). I remain amazed at how many sites stink on even the fancy iPhone and Android devices I used. Estimates state that by 2014 25% of Internet traffic will be on a mobile device. 25%! So for heaven’s sake don’t wait until then to get your Web site mobile-optimized.
  4. Interest in geo-location (no duh!)
  5. Growth of mobile video

Love it all. For someone whose mobile life started lugging around an Apple II, it’s never been so fun to be in high tech.

Don’t build an App just because you think you should…

Those of you that know me well know that I’m the market for my retirement flat in London. I’m nowhere NEAR retiring, but at some point in the next twenty years, I’m putting my feet up in my flat with a view of the River Thames and I’m going to love it.

So I patrol www.primelocation.co.uk when I have nothing else going on. It aggregates all sorts of delicious places and I mentally move into most of them, deciding where I’ll put my brand new furniture that I need to buy along with my flat.

Imagine my delight when I saw they had an iPad App now? Quick! Download it! Perfect casual browsing opportunity as I half-watch TV on the sofa.

What a disaster. That’s all I’m saying. Primelocation. Remove that App. It’s a ridiculous waste of time and doesn’t do you any justice.

Lesson? Don’t make an App just because you think you have to. You may have a great site — and Primelocation does — but unless the App really does a useful job on the go, don’t bother. Waste of time and resources, and doesn’t do your brand any justice.

(And a better use of time? Fixing the iPad experience of your core site. Much more useful way to go.)

The Secrets of Apple’s Marketing

We can only all dream of being part of a marketing dream machine like Apple, Inc. Today, I was forwarded an interesting PDF written by Steve Chazin. You can find the PDF (and hire Steve!) yourself here: http://www.marketingapple.com.

Here’s a summary of the secrets. But read it yourself too!

1. Don’t sell products. People buy what other people have. Make it easy for people to sell your product for you. With Apple, it’s a lifestyle not a product thing. You want to dance like someone with an iPod.

2. Never be the first to market. Make something good greater. Improve the world. Fix something that already exists on the shelf. Focus on the one thing you do better than anyone, and make that matter.

3. Empower early adopters. Encourage and share real user’s unbiased, heartfelt reporting. Help them market for you.

4. Make your message memorable. Boil it down to its syrupy goodness. Think big. Write small. Work on a tight, memorable message.

5. Go one step further. Surprise and delight your customers. Focus on the feel. What’s your equivalent to that beautiful Apple un-wrap experience?

Millennials: Confident. Connected. Open to Change.

Reviewing the Pew Research Center Report “The Millennials: Confident. Connected. Open to Change.” (I know I don’t need to tell you that the Millennials are 18-28 year olds.) As this audience represents the vast majority of the people I “talk” to and about every day at Loopt, as well as at other companies, it’s worth drilling down on what makes this generation tick.

This is a generation of adults that are confident, self-expressive, liberal, upbeat and open to change. They are less religious, more racially diverse, and on track to become the most educated generation in American history.

Here are some identifiers:

  • 8 in 10 sleep with their cell phones by their bed.
  • Nearly two-thirds admit to texting while driving.
  • Three-quarters have a profile on a social networking site.
  • One-in-five have posted a video of themselves online.
  • Four-in-ten have a tattoo — about half have two to five, and 18% have six or more. (70% say their tattoos are hidden beneath their clothing.
  • One-in-four have piercings in a place other than their ear lobe
  • Most have placed privacy boundaries on their social media profiles.
  • 37% are unemployed, or out of the workforce; but 90% say they have enough money or that they will eventually meet their long term goals.
  • Two-thirds are cautious about dealing with other people — is the “war on terror” and other fear-mongering making this generation just less trustworthy and more cynical about their fellow human beings?
  • One in four say they don’t belong to a religious affiliation, but that doesn’t mean they don’t “believe” — just as many pray as their elders did in their youth.
  • Six-in-ten are raised by both parents.
  • One-in-five are married.
  • One-in-eight were ‘boomeranged’ back into their parents’ homes due to economic circumstances.

These stats are interesting. They represent facts. You are either married. Or not. Tattoo’d. Or not. But what’s even more interesting to me is their self-perception. When this generation were asked what makes their generation unique, they answered:

  1. Technology use (24%)
  2. Music/pop culture (11%)
  3. Liberal/tolerant (7%)
  4. Smarter (6%)
  5. Clothes (5%)

You can read the report to see how other generations perceive themselves. Also fascinating.

The whole report provides validation for what I see every day. That the Millennial generation is the one that leads the rest of us into new forms of behavior and new technology use. From Facebook to Texting to Chatroulette. Older generations who ignore what Millennials are doing, especially in the technology arena, do so at their peril. Accept, learn, and embrace. Some of it is crazy. All of it is truly fascinating.

Tracking buzz with Viralheat

I’m a little bit loving Viralheat right now.

Viralheat will search the online world for mentions keywords, phrases, and brand names you choose. I’m fairly new to it, but I like the way it gives me charts so I can see the up and down moves in search terms so I see directly buzz increasing after a particular campaign.

My favorite part? The price! I’m just trying it out on the $9/month package right now. I’ll move that up if it works out. But seriously. Most startups can’t even consider the hundreds of dollars a month for fabulous stuff like Radian6. I wish I could. Honestly do. But it’s not realistic.

Don’t buy users until you’re ready

I was thrilled to read this article on Business Insider with advice from Sachin Agarwal “Three Things Your Startup Should Put Off As Long As Possible.”

My favorite advice? Do not buy users until you have determined your Lifetime Value of your user, and you have Customer Acquisition Channels with direct costs above zero.

Seriously. Too right. I’m so often asked for customer acquisition plan advice. My response is always to start with SEO and partner marketing. Don’t go down the route of buying users until you can measure they are making you any money, you can measure exactly how they are converting, and you can do organized A/B testing. Usually early phase startups can’t do any of those things. Estimates are just guesses until you have real data.

Focus on building a fabulous product, with great content, and every possible viral link to allow your users to share the love.

Thanks, Sachin Agarwal for words of wisdom.